Shipping policy

At AVORA, we believe time on the water starts with dependable gear and clear delivery information.

Order Processing & Delivery

Orders are typically processed within 1–3 business days. Orders placed on weekends or U.S. public holidays are processed on the next business day.

Estimated delivery times vary by product, fulfillment location, destination, and selected shipping service. Most orders are expected to arrive within 5–12 business days after processing.

We ship orders throughout the United States. AVORA works with fulfillment partners and warehouses located in the United States and internationally. Depending on product availability, inventory, and destination, an order may be fulfilled from a U.S. or international partner warehouse.

Delivery estimates are not guaranteed and may vary due to fulfillment location, carrier delays, customs procedures, weather conditions, destination, or periods of high demand.

If an order contains multiple items, the items may arrive in separate packages and at different times.

Shipping Costs

Free standard shipping is available on all U.S. orders unless otherwise stated on the product page or at checkout.

Any applicable shipping cost will be clearly displayed before you complete your order.

Shipping Carriers

The carrier used for an order may vary depending on the product, fulfillment location, inventory availability, destination, and available shipping service.

Our fulfillment partners may use carriers including USPS, UPS, FedEx, DHL, and other local delivery providers.

Your shipping confirmation email will include tracking information when it becomes available. The carrier shown in tracking may differ from the carrier that completes final delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number, when tracking is available.

You can check the status of your shipment through our Track Your Order page using your order number or tracking number.

Please allow up to 24–72 hours after shipment for tracking information to become active or update.

If you need help locating your tracking information or checking an order status, contact our support team at support@avoraoutdoor.com.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

If you entered an incorrect or incomplete address, contact us as soon as possible at support@avoraoutdoor.com. We will do our best to update the address before the order is processed or shipped.

Once an order has shipped, we may be unable to change, redirect, or cancel the shipment.

AVORA is not responsible for delays, failed deliveries, returned packages, or additional costs caused by an incorrect, incomplete, or undeliverable shipping address provided by the customer.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please check the tracking information first.

If tracking shows that a package may be lost, significantly delayed, or has a delivery issue, contact support@avoraoutdoor.com with your order number.

Our team will review the available shipping and tracking information and, where appropriate, work with the relevant carrier or fulfillment partner to investigate the issue and determine an appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at support@avoraoutdoor.com.

Please include:

Your order number
A description of the damage
Clear photos of the damaged product
Clear photos of the outer packaging and shipping label

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

Delivery Delays

Estimated delivery times are estimates only and are not guaranteed delivery dates.

Delivery may occasionally take longer due to circumstances outside AVORA’s reasonable control, including carrier disruptions, severe weather, customs processing, high order volumes, inventory transfers, regional service interruptions, or other unforeseen events.