Privacy policy

Last updated: August 23, 2026

AVORA operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).

AVORA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, and disclose information as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:

Contact details: Name, billing address, shipping address, email address, and phone number.
Payment and transaction information: Payment method, payment confirmation, transaction details, and items viewed, added to cart, purchased, returned, exchanged, or canceled.
Account information: Username, password, preferences, and settings, if you create an account.
Communications with us: Messages, support requests, reviews, and other information you send to us.
Device and usage information: Device type, browser, IP address, network connection, unique identifiers, and information about how you interact with the Services.

Personal Information Sources

We may collect personal information:

Directly from you when you make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.
Automatically through cookies, pixels, and similar technologies when you visit or use the Services.
From Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, marketing partners, and other service providers acting on our behalf.
From business partners or other third parties, where permitted by law.

How We Use Personal Information

We may use personal information to:

Provide, operate, personalize, and improve the Services.
Process payments, fulfill orders, arrange shipping, and manage returns, refunds, exchanges, and customer support.
Communicate with you about your order, account, customer-service requests, or changes to our Services.
Send marketing and promotional communications where permitted by law. You can opt out of marketing emails using the unsubscribe link in the email.
Prevent fraud, protect transactions, maintain security, and enforce our policies.
Comply with legal obligations and respond to lawful requests.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide the Services, including:

Shopify and service providers supporting payment processing, website hosting, analytics, customer support, shipping, fulfillment, fraud prevention, and technology services.
Shipping carriers and fulfillment partners to process and deliver your order.
Marketing and advertising partners, where permitted by law and based on your privacy preferences.
Government authorities, courts, advisers, or other parties where required by law or necessary to protect our rights.
A buyer, successor, or other party in connection with a merger, acquisition, financing, restructuring, or sale of business assets.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process personal information about your use of the Services to provide and improve its services.

Information submitted through our store may be transmitted to and shared with Shopify and other service providers, including providers located outside your country of residence.

To learn more about Shopify’s privacy practices, visit Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, improve performance, understand usage, prevent fraud, and support marketing or advertising activities.

You may manage cookies through your browser settings. Blocking certain cookies may affect the availability or functionality of parts of the Services.

Marketing Communications

We may send promotional emails where permitted by law. You may opt out at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send non-promotional communications about orders, accounts, transactions, or our business relationship.

Your Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request a copy of your personal information or ask for its transfer in certain circumstances.
Opt out of certain targeted advertising, data sharing, or other processing where required by applicable law.

To make a privacy request, contact us using the details below. We may need to verify your identity before fulfilling a request.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Data Security and Retention

We use reasonable safeguards designed to protect personal information. However, no online system or transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

International Transfers

Your personal information may be processed, stored, or transferred outside the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing personal information.