Refund policy
At AVORA, we want you to feel confident in every piece of gear you bring to the water. If something is not right with your order, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, an item must:
- Be unused and in its original condition
- Be returned in its original packaging whenever possible
- Include all original parts, components, and accessories
How to Start a Return
To request a return, please contact our support team at support@avoraoutdoor.com within 30 days of receiving your order.
Please include:
- Your order number
- The reason for the return
- The name of the item you would like to return
Our support team will review your request and confirm whether your return is eligible.
If your return is approved, we will provide the appropriate return instructions and return address for your order. Return addresses may vary depending on the product’s fulfillment location.
Please do not send a return to our business address or to any other address unless specifically instructed by our support team.
Once your return has been received and inspected, we will notify you about the status of your refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse, improper handling, or normal wear
- Final sale items, where clearly stated on the product page
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 48 hours of delivery at support@avoraoutdoor.com.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Clear photos of the packaging and shipping label
We will review your request and provide an appropriate resolution. If a return is approved because an item is damaged, defective, or incorrect, AVORA will cover the return shipping costs.
Order Cancellation
If you need to cancel an order, contact our support team as soon as possible at support@avoraoutdoor.com.
Cancellation requests can only be accommodated when an order has not yet been processed or shipped.
Once an order has been processed or shipped, we may be unable to cancel it. In that case, you may request a return in accordance with this 30-Day Return Policy.
If a cancellation is approved before processing, the applicable refund will be issued to your original payment method.
Orders That Do Not Arrive
If your order does not arrive within the estimated delivery timeframe, please contact our support team at support@avoraoutdoor.com and include your order number.
We will review the available shipment and tracking information. If a shipment is confirmed as lost or is otherwise determined not to have been delivered, our support team will work with you to provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds are issued to the original payment method used for the purchase.
Please allow up to 15 business days for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend returning the original item if it is eligible under this policy and placing a new order.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, AVORA will cover the return shipping costs.
For all other eligible returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Need Help?
If you have questions about returns, refunds, cancellations, or an order that has not arrived, our support team is happy to assist.
AVORA
Operated by MadeForMe LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: support@avoraoutdoor.com
Phone: +1 702 602 1731
We aim to respond within 24 business hours.